about Haukland and to the ordering process
Questions about Haukland products
We strongly recommend measuring the right size with our size charts in each product before you place your order and we send a package 6000 miles across the ocean 🙂 The fleece layer of the 7in1 Jacket for Photographers should fit well to allow the other layers to fit over it.
All sizes are European sizes. In general, all of our products have a regular to loose fit, not slim fits, but may run slightly smaller than US sizes. For flexibility, you might order one size larger than usual.
The information on the material composition can be found in the respective product description.
The Haukland outer jacket has a rain column of 6000mm and a welded zipper. Stronger but short rain showers are no problem, but the jackets are not designed for longer hikes in medium to heavy rain.
The fleece can withstand light drizzle, but convinces more by its insulating function, rather than by its water resistance. The quilted jacket is not waterproof. Both fleece and quilted jacket keep you warm on cool days. By combining them with the outer jacket you get the perfect mix of warming and waterproof.
We regularly equip talented photographers and videographers with our jackets. Just apply with your project and IG Account / Website / Blog / Youtube channel etc. and what you want to use the jacket for at firstname.lastname@example.org with the Subject Ambassador. We'll check your application and contact you.
You can also share your pictures with the Haukland jacket with the hashtag #teamhaukland on Instagram or Facebook and tag us. We'd love to repost your pictures.
As a European company based in Germany, we ship via DHL to your US home address. We have included the shipping cost of approximately $49 in the retail price of the 7in1 jacket, so you will not have to pay additional shipping costs if you order our bestseller. With all other gear, shipping is not included and costs $49.
If you like our products, we recommend ordering for multiple people in one order and adding some products to save on shipping costs, as we will not charge you additional shipping costs if your order already includes a 7in1 jacket.
All information about the shipping costs and the delivery time can be found here.
To minimize returns we made our products durable and long-lasting. Also, we ensure quality control before we send you a package.
As a European company, due to European law, we even offer a 14-day money-back guarantee if you don’t like the product after receiving it. The product must be unused and in a resalable condition. No damage, no outdoor use, and in the original packaging.
Unfortunately, we do not offer free returns ourselves as it is quite expensive to send a package around the world. However, it is possible to get the return shipping costs refunded by Paypal if you paid with Paypal (up to $20).